The 195 Call Center of the Ministry of Taxes aims at ensuring operational, accurate and up-to-date information about tax legislation and its application, providing electronic services which enables taxpayers and public society to carry out online transactions. Call Center also accepts appeals on violations of tax legislation.
Upon its inauguration in 2003 195 Call Center covered only Baku city. In May of 2016 it extended its activities on other regions of the country.
Based on the results of an audit conducted by the International Institute for Certification and Survey Centers in 2011, the European Committee for Standardization ("Austrian Standards Plus") awarded the Call Center of the Ministry of Taxes of the Republic of Azerbaijan with the Quality Certificate (Nr.S 2011 043 of October 15, 2011) for compliance with EN-15838.
According to report of another audit conducted in 2012 and 2014, the European Committee for Standardization has confirmed the compliance of the activities of the Call Center under the Ministry of Taxes with the requirements of the European standards.
Since February 2015 following the Order 306 s of the Cabinet of Ministers of the Republic of Azerbaijan dated October 28, 2013, the Ministry of Finance, the Ministry of Justice, the Ministry of Labor and Social Protection of the Population, the State Customs Committee and the State Social Protection Fund have also started providing services through the call number 195 in accordance with the “Multifunctional Call Center for Entrepreneurial Activity” project.
Direct landline calls (village, city) to "195" from any region of the country, as well as services provided by the Call Center are free of charge.
According to the "Electronic Azerbaijan" State Program approved by the Presidential Order of the Republic of Azerbaijan, it is planned to establish “Multifunctional Call Center for Entrepreneurial Activity” with the aim of increasing the effectiveness of government support to entrepreneurs, providing access of individuals and legal entities to a single source information about the state registration of business activity, licenses, taxes, etc.
Accordingly, on October 28, 2013 the Cabinet of Ministers of the Republic of Azerbaijan signed an Order No. 306, which provides for the establishment of a "Multifunctional Call Center for Entrepreneurial Activity". According to the Order the Ministry of Finance, the Ministry of Taxes, the Ministry of Economy and Industry, the Ministry of Justice, the Ministry of Labor and Social Protection of the Population, the State Customs Committee and the State Social Protection Fund have been defined as relevant Government bodies to perform under joint Call Center.
Currently, the 195 Call Center can be dialed directly from all types of telephone numbers without inserting any code. You can then apply to the following state bodies using the voice menu or by selecting one of the corresponding buttons.
You can send your feedback and suggestions related to the activities of the Call Center to: firstname.lastname@example.org.